FAQs

In-Home Healthcare You Can Trust

CARE

What are your rates for private pay?

Shorecare is committed to offering quality care while maintaining the most competitive rates in Delaware, for questions about affordability please see our payment options section or give one of our administrative specialists a call to discuss level of care and available rates.

Does your agency provide companion care?

Yes, we create a plan of care on a case by case basis for our clients. When a client is in need of just companionship, we can accommodate those needs to make sure the client is satisfied with their level of care.

Can the caregivers clip fingernails and toenails?

Unfortunately, we are unable to assist with clipping fingernails and toenails due to state regulations. However, caregivers can help assist filing fingernails.

What is the extent of care your agency can provide?

In addition to helping with activities of daily living, Shorecare of Delaware is also qualified to assist with Hoyer, slide board, and gait belt transfers. We can also assist with colostomy and catheter care. Please contact us with additional questions about specific care needs.

What does “personal care” consist of?

Personal care consists of assistance with personal hygiene, transfers and positioning, medication reminders, incontinence care, light housekeeping, and errand services. Please see Services section for additional information on types of care.

Does your agency offer errand services?

Yes, we do offer errand services, however it may vary based on funding options, please reach out to our office staff for more information.

Can caregivers assist with taking clients to doctor’s appointments?

Yes, our caregivers can be arranged to take clients to their doctor appointments.

Are your caregivers insured and bonded?

Yes! Shorecare of Delaware is an employee only agency. This means Shorecare is responsible for all payroll taxes, social security contributions, workmen’s compensation, and disability insurance for all our employees.

What is the hiring criteria for Shorecare employees who provide care?

All of our caregivers go through an intensive interview and selection process including: physical, criminal background check, child/adult abuse background check, drug screening, and reference check.

Do you offer 24/7 live-in care?

Yes, we offer services up to 24 hours a day including 24/7 live-in care, please contact our office staff to get more information for rates of this service.

Will I get the same caregiver assigned to me during my care?

Shorecare will always strive to schedule the same giver who is familiar with your care routine. Shorecare of Delaware’s practice when assigning a caregiver is to maintain continuity of care, we understand the frustration of having different caregivers in your home that are not acquainted with your loved ones needs or daily routines.

HEALTH

With Covid-19 prevalent, are the caregivers using personal protective equipment?

Yes! We take the outbreak of covid-19 very seriously. We require that all of our caregiver’s wear a mask in the homes and use gloves. We also provide our caregivers with hand sanitizer for their use as needed, and we encourage them to wash their hands as needed throughout their shift.

LOCATION

What locations in Delaware do you provide care?

We provide service to all of Delaware, including New Castle, Kent, and Sussex County.

RESOURCES

Do you accept Veterans Affairs insurance?

Yes, we do work with the veteran’s aides and attendance benefits program.

Do you accept private insurance?

We do accept most long-term care private insurances.

Do you accept Medicaid?

We do participate with Medicaid Long Term Care policies with Highmark Blue Cross Blue Shield Delaware & AmeriHealth Caritas Delaware

SCHEDULING

Do you offer overnight care and as well as weekends?

Yes, we can provide overnight care as well as weekends.

Do you provide services on holidays?

Yes! Shorecare of Delaware offers services 365 days a year including all holidays.

How flexible are the scheduled client hours.

At Shorecare we are flexible and understand things come up. We always strive to accommodate our clients and their families scheduling needs to the best of our abilities.  We always recommend any schedule changes be notified to the office 48 hours in advance to give adequate time to reach out to the caregivers and allow time for response.

What happens if there is a call out?

The health and well-being of our client’s is our biggest priority, although we do understand that unexpected call outs can occur such as sick days, family deaths, etc. We have office staff available 24/7 who can contact one of our many trained caregivers to accommodate as a substitute during that shift. The family or client may also wish to waive care for the day if no care is preferred.

How will the caregiver clock-in and clock-out?

Caregivers clock in and out via a mobile app that is mandated by the State of Delaware. The app utilizes GPS tracking to assure accuracy of when the caregiver arrives and departs from the client’s home.

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